Support Engineer


VANDEWIELE is an international group of 4000 employees, active in mechanical engineering and technology development. Products include machinery and components for the textile industry, as well as components for other industries (automotive, agricultural, consumer electronics…)

The head office is located in Kortrijk (Marke) and has 600 employees. In this location, about a hundred engineers design innovative machines for the textile industry, which are also produced locally in a state-of-the-art production environment, with a high degree of automated production and automated logistics.

The IT department in Kortrijk has more than 20 employees and is organized in 2 teams: Infrastructure (networks & security, servers, virtual servers, storage, backup, Azure, Office 365 & Teams, clients, mobile clients) and Business Applications (CRM, ERP, CAD/PLM, CAD/CAM, MES/WMS, BI). Together with the IT suppliers, they provide IT services to the Vandewiele Group.

Your role

After an extensive introduction and guidance, you will take responsibilities within the IT infrastructure team. Your tasks will include the following:

  • Desktop computers, laptops, thin clients, tablets and smartphones:
    • installation of new devices, registration on the network;
    • delivery at the desk, handover to the end-users;
    • moving, modification or replacement of devices;
    • 1st line support to investigate and resolve problems;
    • coordination of repair interventions;
    • software installation and configuration.
  • Telephony:
    • configuration in Teams: call queues, holiday messages…
  • Printers:
    • printer configuration for the end-users;
    • 1st line support to investigate and resolve problems;
    • coordination of interventions with supplier.
  • Backup:
    • tape management & replacement.
  • Administration:
    • configuration Management Database (CMDB);
    • manage the mobile subscriptions;
    • manage the IT stock, adjust the inventory in the ERP system;
    • shipments to other sites of the Vandewiele Group.

You report to the IT Manager Infrastructure.

Your profile

  • You have a good knowledge of:
    • hardware: desktop computers, laptops, tablets, smartphones;
    • operating systems: windows 10/11, Android, IOS;
    • office 365: outlook, word, excel, onedrive, teams,...;
    • network configuration;
    • printer configuration.
  • You are a team player, but you can also work independently.
  • You are eager to learn and focused on self-development.
  • You are communicative and have a customer-oriented hands-on mentality.
  • Analyzing and solving problems is in your genes.
  • You can communicate fluently in English and Dutch.

Our offer

  • You will be employed in an international, high-tech and innovative context in which you work closely with your colleagues.
  • You will have the opportunity to grow based on your own interests and strengths through a training period and internal and external training opportunities.
  • You can work both independently and in a team, where your own input and new insights are highly valued.
  • In addition to our motivating remuneration, you can participate in our flexible benefits plan in which you can choose your own package of benefits (including a company car with fuel card, lease bicycle, etc.).
  • Finally, you will enjoy flexible hours and a family-friendly leave scheme with 38 days of leave.

We are always evolving and our people with us!

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